Seeking a dynamic Patient Feedback and Support Service Manager to oversee critical functions related to Incident Management, Risk Management, and Clinical Effectiveness in a leading healthcare facility in Dublin.
This role is pivotal in ensuring the highest standards of patient care and safety through structured feedback, incident tracking, and clinical process improvements.
Key Responsibilities:
- Manage the Patient Feedback and Support Service, ensuring efficient resolution of patient concerns.
- Oversee incident management processes, maintaining compliance with internal protocols and regulations.
- Coordinate risk management activities to identify and mitigate potential risks in patient care.
- Promote clinical effectiveness through continuous evaluation and improvement of clinical procedures and policies.
- Work collaboratively with healthcare professionals to enhance patient safety and quality of care.
Requirements:
- Proven experience in incident and risk management within a healthcare setting is essential.
- Strong leadership and communication skills.
- Ability to implement and monitor clinical effectiveness initiatives.
- Expertise in handling patient feedback with sensitivity and professionalism.
- A relevant qualification in healthcare or management is essential.
This is a fantastic opportunity to make a meaningful impact in patient care while advancing your career within a supportive and forward-thinking organization.