Job Description
Job Summary:
A General Manager is needed to oversee the planning, execution, and delivery of 5-star service at a prestigious Blue Chip site in Ireland. The role involves driving employee engagement, ensuring outstanding service delivery, and championing high standards. Key responsibilities include:
Managing a team of hospitality professionals
Coordinating catering operations
Maintaining high standards of service quality
Collaborating with cross-functional teams
Developing and implementing business strategies
Analyzing and reporting on operational performance
Managing budgets and resources
Fostering a positive work environment
Building relationships with clients and stakeholders
Ensuring compliance with health and safety regulations
Maintaining accurate records and reports
Identifying opportunities for improvement and implementing changes
Coaching and developing team members
Managing conflicts and resolving issues
Staying up-to-date with industry trends and best practices
Developing and maintaining a customer-centric culture
Ensuring exceptional customer service
Managing and resolving customer complaints
Collaborating with HR and other departments to achieve business objectives
Maintaining a high level of professionalism and integrity
Upholding the company's values and mission
Supporting the company's growth and development
Participating in ongoing training and development