Job Description
Seeking a Commercial Servicing Relationship Manager to oversee a portfolio of commercial loans, providing borrower management services in line with client Service Level Agreements.
About Pepper Advantage Ireland, a leading financial services provider with over 30bn in assets under management, employing over 3,500 people across the UK, Europe, and South East Asia.
The role involves:
• Engaging with borrowers, seeking and assessing financial information, developing a strategy for each case, and negotiating a deal with the borrower
• Implementing strategies to maximise financial return for clients, in accordance with various work-streams and mandates
• Ensuring correspondence is issued to customers in line with mandates and acceptance of terms approved by Portfolio Manager
• Monitoring account performance and ensuring ongoing collection of set repayments
• Completing ad-hoc, daily/weekly/monthly reporting requests accurately and within the requested timeframe
• Providing an efficient service to both internal clients and borrowers, ensuring quality standards and customer service levels are maintained at an appropriately high level
Key Performance Indicators:
• Progression of accounts along a set pipeline
• Cash collections, settlements
• Relevance, accuracy, and timeliness of reports
• Call quality audits
• Customer feedback
Requirements:
• Accredited Product Advisor (APA) with commitment to completing QFA
• Third-level business degree or similar qualification
• Qualified Financial Advisor (desirable)
• Operations experience in a financial services environment
• Previous collections and/or restructuring experience
• Strong organisational skills and ability to manage workload
• Knowledge of relevant lending legislation and codes (desirable)
Competencies:
• Collections
• Legal & Compliance
• IT Knowledge – General Use
• Accuracy & Quality
• Analytical Thinking
• Communication skills – Interpersonal and Written
• Customer Service and Commercial Awareness
• Influencing/Persuasion and Negotiation skills
• Organisational Skills
• Presentation Skills
• Team Working
Central Bank of Ireland Requirements:
This role is a Controlled Function (CF) under the Central Bank of Ireland's Fitness & Probity Standards, classified as a CF3 and CF4.
Benefits:
• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Wellness program
Schedule:
Monday to Friday, no weekends