Job Description
About the role: Flogas is seeking a dynamic and experienced Credit and Collections Manager to lead our team of internal collection agents. The successful candidate will be responsible for maximising collection activities, ensuring revenue protection, and maintaining a high level of customer service. This role requires strong leadership skills, strategic thinking, and a deep understanding of credit and collection processes, preferably within the energy sector. This role will initially be based in our Drogheda offices, but will relocate to our brand new offices in Dublin Airport Central in the New Year. Key Responsibilities: Lead, mentor, and manage a team of internal collection agents to achieve collection targets and maintain high performance standards. Develop and implement effective collection strategies to minimise overdue accounts and bad debt while ensuring compliance with regulatory requirements. Monitor and analyse collection activities to identify trends and opportunities for improving revenue protection and recovery rates. Maintain positive relationships with customers, addressing their concerns and queries related to outstanding balances in a professional and empathetic manner. Set performance targets for the collections team and regularly review their progress, providing feedback and support to achieve individual and team goals. Prepare regular reports on collection activities, performance metrics, and revenue recovery, presenting findings to senior management and recommending actionable insights. Continuously evaluate and improve collection processes, systems, and policies to enhance efficiency and effectiveness. Ensure all collection activities comply with relevant laws, regulations, and company policies, including data protection and privacy standards. Work closely with other departments, including customer service, finance, and sales, to align collection efforts with overall business objectives. Candidate Profile: The ideal candidate will have a Bachelors degree in Finance, Business Administration, or a related field, with at least 5 years of experience in credit and collections, including 2 years in a managerial role, preferably within the energy sector. They will possess strong leadership skills, excellent communication abilities, and proficiency in collection software and CRM systems. With an analytical mindset and in-depth knowledge of relevant laws and regulations, they will be results-driven, focused on achieving targets, and able to make sound decisions under pressure. An empathetic, customer-focused approach and the ability to work collaboratively are essential personal attributes. About Flogas: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us? Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. Benefits: Competitive Salary Defined Pension Contribution Healthcare Allowance Staff discounts Hybrid work options (role dependant) Health and Wellbeing Supports Learning and Development Opportunities Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. Skills: leadership attention to detail communication