Job Description
Role OverviewCredit OfficerSalary: €31,500 OTELocation: Diesel Card Ireland, Galway Financial Services Centre, Moneenageisha Road, Galway, H91 W1YVHours: Generally you will work between Monday - Friday 08:30am - 17:00pmThe role …As the team and business grows, we currently have some exciting vacancies to fill, these vacancies can range from part time hours or full time. Do you have a passion for chatting, interacting with customers and people in general, are you comfortable using a variety of contact channels, using your initiative, being creative in solutioning better payment methods for our clients? Then read on...Our customers interact with us via email, inbound and outbound and your core focus would be to resolve any payment issues by listening, understanding, and acknowledging a better way forward.We would love to welcome you to our Galway Office, whether you're at the start of your career or looking for your next challenge or fancy a change. Full training for the role will be provided and we can offer full study support for a range of qualifications.Whilst experience in a customer facing role may be an advantage, the right attitude is the most important quality. We are keen to hear from you whatever stage you are at in your credit career.We offer: professional development, a friendly and supportive team, professional qualifications, and career progression.What would your day to day look like?Daily contact with customers via Telephone, SMS, E-mail, Payment links or Letter, in line with credit policy.Keep accurate and complete records of all customer contact within Cruise / Sugar.Escalation of accounts and issues as required.Actively engage in relevant and appropriate opportunities for cross-department working to build relationships & share knowledge.Use exposure to different areas of Credit and businesses / products to share good ideas and approaches across the team and improve the processes and systems as a result.Building and maintaining strong relationships with our sales team.What do we expect of you?Daily contact with customers via telephone, SMS, E-mail.Convert a problem to a solution (whether that is a change to payment terms, type of repayment method).Keep accurate and complete records of all customer contact within our internal systems.Actively engage across boundaries (you will have colleagues based in UK and Europe!) to build relationships, share knowledge and make a global family of friends.What would we like from you?Communication – confidence, open, warm and friendly dialogue, build a great relationship with customers and colleagues over the phone.Attention to Detail – mistakes do happen but let’s endeavour to get it right and when we don’t let’s own it and fix it.Drive to Succeed – be ambitious, self-motivated but love working alongside your team to get the best results.What can you expect of us?A friendly culture that mirrors our proposition to our customers.A fast-growing organisation that defines itself as being agile and innovative.A drive for continuous improvement, which you will be empowered to get behind from day one.A commitment to building a working environment that values inclusivity, innovation, agility, and drive.And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.Still curious?If you’re interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds.Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.Department: CreditContract type: PermanentHours: 8:30-17:00 Monday-FridaySalary: €31,500 OTE #J-18808-Ljbffr