Job Description
Customer Care Executive (New Homes) North Dublin,Louth, Kildare €45-55k Required for leading private developer who are undertaking several residential projects across North Dublin, Louth & Kildare. Role will be predominantly office based, but some travel will be required. Own vehicle required. Ideal candidate will have a strong aftersales focus, and have previously dealt with customers and possess a client facing disposition with an understanding of the property industry ideally the new homes sector. Working as part of the sales & marketing team, reporting to the Head of Sales & Marketing. The role involves co-ordinating day to day operations once buyer moves in and dealing with any issues that arises post completion. Assist with snag and final inspections to progress the completion process. Responsibilities * Coordinating the day-to-day operations once buyers move in and dealing with any issues that may arise. • Provide high quality of customer service, update and maintain current daily logs. • Preparing and collating handover information manuals. * Liaise with home buyers to arrange snagging appointments and ensure snag lists are issued to site and progressed * Assisting with final Inspections at snagging stage * Maintain highly organized filing system for manuals, handover packs, customer care files, snag lists, weekly reports * Assist with sales closings - Liaise with purchasers to arrange handover of keys and conduct a demonstration of the workings of the house (training will be provided) Experience/skill set should include: * 2-3 years experience in a property management/sales/customer care environment * Excellent customer service To register your interest please forward your CV to John.Behan@icds.ie or call (phone number removed) to discuss