Job Description
Customer Experience Commercial Graduate Programme 2025 Here at Three, we've done things differently since day one. We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. Customer Experience Commercial Graduate Programme - starting 2nd September 2025 Our 2-year Graduate Programme lets you shine and get creative, tackling real-life business scenarios within your grad community. You'll be supported to learn and grow, kick-starting with our three weeks of onboarding followed by a bespoke development programme that provides you with focused learning sessions and opportunities alongside your rotations in our business. You'll track your growth and development in our Grad app which will help you refine your skills and knowledge for your future career! Our grads will join us on a 2-year Fixed Term Contract starting in September 2025 and will be based either our Head Office in Dublin's vibrant docklands or in our Limerick Excellence Centre. As a Three Graduate you'll... Learn about our overall business and develop rounded skills for your career at Three and beyond. You'll be supported in each of your rotations to gain practical knowledge and experience of the team and overall function. You'll have lots of opportunities to put your skills and learning into practice supporting key activities. As a Three Graduate you'll regularly get together with the wider graduate community for development and problem-solving real-life business scenarios. What's involved in Commercial The Commercial Team is at the heart of everything Three does. From defining and delivering the Commercial Strategy and the products that will bring that to life, whilst developing, running and maintaining our in-market propositions, all the way to Marketing and Selling these products in the most compelling and effective way. We also make sure this is all wrapped up in a brilliant and engaging Brand that supports both our day-to-day activity and our long-term aspirations as a business. And if that wasn't enough, we are also accountable for looking after the customers experience in life, ensuring that we nurture and build long term relationships with them. Join us as a grad and you could work with these teams: Our customers are at the heart of everything we do at Three; as a grad you could work with our specialised teams to ensure we are delivering best in class experiences to them. Working with our Customer Experience team you will learn everything there is to know about our customer's needs, to better serve them in the right way, in the right channel. Taking your insights from CX you will start to bring them to life, you will work on a range of projects to ensure we are constantly bringing world class experience to our customers with our Retail Operations team. Finally you will join our Digital Experience team to developing new capabilities to better serve our customers online. What we're looking for We're looking for people with passion, energy and a get-stuck-in attitude. You'll be proactive with a curious mindset, always looking to learn and improve - and teach us a thing or two with your fresh thinking. Three is a dynamic and fast-paced place to work, so being able to balance lots of different priorities is a skill you'll have nailed. You'll be working collaboratively with other teams and partners, allowing your confidence building relationships and fantastic communication skills to really shine. For this role you'll also need to be Graduating this year or have graduated within the last 2 years. This programme is best suited to those with a Marketing / Business Analytics or Management / Digital Product Management related degree Able to demonstrate the legal right to work in Ireland And have these skills & attributes: Curiosity to learn new skills and meet new people. Excellent attention to detail Analytical skills Ability to digest information Passion for our customers Benefits of Working at Three: Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role. Competitive salary, bonus & pension contribution 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen Access to learning & development tools such as LinkedIn Learning Free on-site parking There's a lot more to us than meets the eye. You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits! How do I apply? Click the "Apply Now" button on this page until 8th November 2024 .The next step is to complete some online assessments with our partner, AON. You'll be sent an email from AON with a link to access the tests up to one week after you apply, so please be patient and don't forget to keep an eye on your inbox and junk folder.