Job Description
Customer Experience Engineer
Microsoft is seeking a Customer Experience Engineer to join the Azure Customer Experience team, responsible for delivering world-class cloud services to customers.
- Empower customers to achieve their business outcomes faster with technology that does more.
- Transform Microsoft Cloud customers into fans through deep engineering engagements and customer-centric solutions.
- Drive the vision to improve Cloud quality, security, and reliability.
As a Customer Experience Engineer, you will be the primary support and engineering contact accountable for the customer's Azure support experience, driving resolution of complex critical problems and supporting key customer projects on Azure.
- Work with field teams and Azure engineering teams to deliver a world-class engineering-led support experience.
- Use engineering and support tools, customer telemetry, and direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers.
- Develop and share insights and best practices with customers.
You will also act as the voice of the customer within Azure, escalating problems and driving prioritization of platform/support improvement needs for customers.
- Partner with other teams to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
- Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.
Microsoft is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a culture of growth mindset and empowerment, where everyone can thrive at work and beyond.
- Demonstrated IT experience supporting and troubleshooting enterprise-level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations.
- At least 2+ years of cloud experience.
- Excellent communication skills, with the ability to empathize with customers and convey confidence.
If you are a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team, we encourage you to apply for this role.