Job Description
Maersk Customer Service Role in Dublin Deliver exceptional customer service, innovate and improve business efficiency, and collaborate with diverse teams in a fast-paced environment. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. Our team is dedicated to shaping the future of global trade and logistics. About the Role * Deliver 1st-class customer service to clients, professionally and efficiently, and in accordance with documented procedures. * Liaise with internal and external stakeholders, including third-party suppliers and Maersk offices worldwide. * Continuously innovate and improve the service provided to customers, increasing business efficiency. * Ensure accurate and timely processing of documents, adhering to company policies and guidelines. * Produce internal and external reports and statistics, including client KPI reporting. * Monitor third-party supplier performance, identifying areas for improvement. * Support clients in problem-solving, building an in-depth understanding of their business and the problems that impact it. * Proactively identify challenges within the client's supply chain process and suggest solutions to optimize the process. * Attend client meetings as required. * Participate in Supply Chain Management project teams. * Work on ad-hoc tasks and projects as requested. We Are Looking For * A passion for customer satisfaction and service excellence. * The ability to use rigorous logic and analytical skills to solve complex problems with effective solutions. * The ability to meet tight deadlines, work in a high-paced, changing environment, and drive the development of new, more efficient working practices. * Expertise in Microsoft applications, including Word, Excel, and Outlook. * Outstanding attention to detail. About Maersk Maersk is a global leader in integrated logistics. We believe in a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer, welcoming applicants without regard to race, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.