Job Description
Customer Service Representative: Deliver exceptional service to clients, drive business growth, and collaborate with diverse teams in a fast-paced environment.
Maersk, a global leader in integrated logistics, is seeking a talented individual to join its Customer Service team in Dublin. With over 100,000 employees across 130 countries, Maersk is a pioneer in innovation and transformation, continuously setting new standards for efficiency, sustainability, and excellence.
The ideal candidate will have a passion for customer satisfaction, excellent communication skills, and the ability to work in a high-paced environment. Key responsibilities include:
- Deliver a 1st class level of customer service to clients, professionally and efficiently at all times
- Liaise with internal and external stakeholders, including third-party suppliers and Maersk offices worldwide
- Continuously innovate and improve service delivery, increasing business efficiency and customer satisfaction
- Process documents accurately and timely, in line with company policies and guidelines
- Produce reports and statistics as required, including client KPI reporting
- Monitor supplier performance, identifying areas for improvement
- Support clients in problem-solving, building an in-depth understanding of their business and challenges
- Proactively identify supply chain process challenges and suggest solutions to optimize the process
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and promoting equal opportunities for all applicants. If you are a motivated individual with a passion for customer service, we encourage you to submit your application.