Job Description
Customer Experience Specialist sought by a dynamic national insurance company to deliver top-notch service, providing exceptional customer support and guidance through the onboarding process. Key skills include strong communication, a passion for helping customers, and a positive, customer-centric mindset. This is a fantastic opportunity to grow within a supportive company while delivering meaningful customer interactions. **Job Details:** * Duration: Full-Time 6 fixed term contract * Location: On-site with Hybrid options * Salary: €28,000 **Responsibilities:*** * Provide exceptional customer service, understanding and responding to customer needs. * Seamlessly guide customers through the onboarding process. * Advise customers on their current packages and potential upgrades. * Offer professional and empathetic assistance, guidance, and solutions. * Collaborate with your team to maintain high levels of customer satisfaction. * Use provided tools and training to succeed in your role. **Requirements:*** * Strong communication skills. * A genuine passion for helping and supporting customers. * Ability to listen attentively, identify customer needs, and offer effective solutions. * A positive, customer-centric mindset. * While prior experience is valued, a commitment to excellent customer service is most important. * The ability to think on your feet and prioritize customer satisfaction. This is a fantastic opportunity to grow within a supportive company while delivering meaningful customer interactions.