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Job Description
Job Summary: Electric Ireland is seeking a skilled professional to join their Residential Billing and Operations team in a challenging and dynamic role.
As a key member of the team, you will be responsible for billing customer accounts, managing customer databases, and providing excellent customer service.
Key Responsibilities:
- Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
- Support in the delivery of Team KPI's, providing reporting, analysis as required.
- Managing the registration of customer accounts in Electric Ireland database.
- Maintaining the integrity of the customer database.
- Work with team to identify and implement Continuous Customer Improvement business process driving ongoing process efficiency & customer service improvement.
- Provide excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints.
- Support key business projects across Participation in user assistance testing for systems updates e.g. price changes as required.
Requirements:
- Minimum of 1 year work experience in the energy, financial, or other business sector.
- Either 3rd Level qualification or equivalent work experience.
- A high level of commitment and flexibility.
- Proven ability to work as part of a team.
- Good organisational and planning skills.
- Ability to work to deadlines in a busy office environment.
- Experience in MS Office packages in particular Excel.
Benefits:
- Salary €31,000 - €37,000 depending on experience.
- Opportunity to lead Ireland's transition to a net zero carbon future.
- Progressive, hybrid working model.
- Career development through mentoring and training.
- Corporate Social Responsibility Opportunities.
- Sports and Social Clubs.
- Networking opportunities.
- Credit Union.
- Generous Pension.
- Access to staff well-being programmes.
- Generous parental leave entitlements.
- Strong values-based and inclusive culture.