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Job Description
Seeking a Customer Relationship Coordinator to support high-profile clients and drive business growth in the energy supply sector.
Our client, a leading and innovative company, is expanding its offerings and capabilities in solar energy and energy measurement solutions. This is an exciting opportunity for an ambitious individual to make a meaningful impact in a dynamic and growing company.
Key Responsibilities:
- Coordinate with the operations team to provide key post-sales information to the sales department.
- Act as the first point of contact for selective high-net-worth clients, ensuring exceptional customer service.
- Assist in the onboarding of clients, managing new programs and sales contracts throughout their journey.
- Monitor, manage, and maintain weekly reporting statistics aligned with agreed targets.
- Maximize returns on existing commercial accounts by providing sales support and communicating with clients as needed.
- Collaborate with team members to achieve optimal results.
- Gather and share feedback from clients or prospects with internal teams for continuous improvement.
- Accurately capture and update client data within the CRM system.
- Update forecasting reports on meter metrics and installation schedules to ensure accuracy.
- Create, manage, and deliver exception reporting on post-sales activities to streamline processes.
- Attend industry events and conferences, providing insights on market trends and innovations.
- Work effectively under pressure and meet tight deadlines in a fast-paced environment.
- Liaise with the marketing team to support sales delivery and roll out new ideas.
- Approach problem-solving creatively and maintain a customer-centric focus.
Key Requirements:
- Strong organizational skills, with the ability to multitask and manage priorities effectively.
- Fast learner with a passion for supporting sales activities in a high-performance environment.
- Ability to build, nurture, and maintain strong relationships with clients and colleagues.
- Team player with the ability to work independently and take initiative when necessary.
- Self-motivated with a results-driven approach and a strong sense of commercial awareness.
- Excellent interpersonal skills, with strong written and verbal communication abilities.
- Proficient in phone and PC skills, with hands-on experience with CRM software being advantageous.
- Critical thinker with the ability to analyze situations and make sound decisions.
- Flexibility to work outside regular hours, including evenings and weekends, as required.
This role presents an excellent opportunity for a proactive and customer-focused individual looking to advance their career in a dynamic and growing company.