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Job Description
Customer Service Account Manager role in North Dublin requires a fast-paced professional to manage customer relationships and order books.
This is a key commercial role that involves working with a team of professionals to grow and progress your career.
Key Responsibilities:
- Host customer conference calls, emails, and meetings
- Manage customer order books and information flow between customers and internal departments
- Process reports on delivery, forecasting, and sales vs forecast
- Monitor key performance indicators for the Customer Service Department
- Manage the quotation process and participate in the ECN process
- Help manage the Hub system for customers
- Identify improvement areas and implement changes
Requirements:
- Experience in sales or customer service
- Ability to multitask and juggle responsibilities
- Strong written and verbal communication skills
- High proficiency in Microsoft Office (Excel)
- Good attention to detail and organisational skills
- Proficiency in customer success and customer relationship management software
Skills:
- Customer services
- Customer facing
- B2B