Job Description
Customer Service Account Manager: North Dublin. This will be a key, front-office, commercial role in the in the company and requires someone coming from a fast-paced environment. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity to grow and progress your career. The Role: To host customer conference calls, emails and meetings both off-site and on-site To manage the customer order books both in terms of the customer portal and the ERP system To manage the information flow between the customer and the internal departments through appropriate/relevant media formats To process identified reports including on-time delivery, forecasting and sales v forecast To report and monitor on key performance indicators for the Customer Service Department To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments To participate in the ECN process including the liaising with customers on ECNs To help manage the Hub system in place for customers, including the processing of paperwork, stocking, replenishment and distribution Identify improvement areas with the Customer Service function and work to implement same Work within the team environment to ensure day to day functions and customer care is maintained and upheld Requirements: Experience in a sales or customer service role Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communication skills High proficiency in Microsoft office (specifically excel) Good attention to detail and organisational skills Proficiency with common customer success and customer relationship management software, such as customer specific portals & ERP systems Skills: customer services customer facing B2B