Customer Service Advisor Full Time New Job In Limerick

Job Description

Company Overview:

Covalen, a CPL company with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services, operates across multiple sectors, including Banking, Financial Services, IT, Gaming, Energy, and Utilities.

As an equal-opportunity employer, Covalen provides tailored outsourcing solutions globally.


Role Overview:
As a Customer Service Advisor, you will support Covalen's client, a financial institution.

You will be responsible for delivering best-in-class customer support while promoting the company's core values: Be Brave, Be Wise, Be Proud, and Exceed.

This role requires multitasking, quick problem-solving, attention to detail, and the ability to perform under pressure.

Location:
Henry Street, Limerick - onsite

Contract:
Permanent Full-time

Working Hours:
Monday to Friday, 9 am – 5:30 pm in the training period.
After the training period, the days you will be expected to work might vary. You can also expected to work on the weekends. Total of 5 days working in a week.

Note:
Participation in 9-11 weeks of full-time training (Monday to Friday, 9:00 am – 5:30 pm) is mandatory.

Salary: 12.82 euro per hour.


Responsibilities:

• Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call center, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including crossselling of relevant products

Requirements:

• Minimum 9 months experience in a hospitality role.
• Excellent communication skills (spoken and written English).
• Eagerness to learn and grow within Covalen.
• Must be eligible to work fulltime in the Republic of Ireland and must be able to pass all background checks.

Interview process:

• 1 Virtual interview with the Customer Operations team
• Online Tech and English language assessment through Qualtrics

Benefits:

• Career Development
• Extensive training and access to the Wellness Programme
• Employee Engagement Initiatives & Committees
• Employee Assistance Program (EAP)
• Hive Medical Cash Plan
• PRSA and BiketoWork Scheme
• Tax Saver Tickets
• Be part of a great, friendly, and diverse team

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