Job Description
Job Title: Customer Service Advisor - Insurance Sector Location: Cork Are you a recent graduate looking to kickstart your career in the dynamic and rewarding field of insurance? We have an exciting opportunity for a Customer Service Advisor to join a leading company in the insurance sector. This role is perfect for individuals with a can-do attitude and a passion for delivering exceptional customer service. Key Responsibilities: Customer Support Excellence: Provide outstanding customer service through various channels, including phone, email, and online chat. Assist customers with inquiries, policy information, and claim processing to ensure a positive and seamless experience. Problem Resolution: Effectively address customer concerns and resolve issues in a timely and efficient manner. Demonstrate strong problem-solving skills and the ability to think on your feet. Product Knowledge: Develop a comprehensive understanding of insurance products and policies to confidently assist customers and provide accurate information. Documentation and Record Keeping: Maintain meticulous records of customer interactions, ensuring all information is accurately documented and entered into the system. Team Collaboration: Work collaboratively with cross-functional teams to escalate complex issues and contribute to a positive team environment. Qualifications: Customer Service Experience: Prior experience in a customer service role is highly desirable. Recent graduates with relevant internships or part-time experience are encouraged to apply. Communication Skills: Exceptional communication skills, both written and verbal, are crucial. The ability to convey complex information in a clear and concise manner is key to success in this role. Can-Do Attitude: We're looking for individuals with a positive and proactive mindset. The ideal candidate should be enthusiastic, adaptable, and eager to learn. Team Player: A collaborative approach to work and the ability to work effectively within a team. Why Should I Join? Career Growth: This role provides a fantastic opportunity for career development within the insurance sector. As you excel in your responsibilities, there will be ample opportunities for advancement. Training and Development: They invest in their employees by providing ongoing training and development programs to enhance your skills and knowledge. Dynamic Work Environment: Join a team that values creativity, innovation, and a supportive work culture. Your contributions will make a meaningful impact in the industry. If you are looking at stepping into your career, have a passion for customer service and are ready to embark on a fulfilling career in the insurance sector, we want to hear from you! Apply now and take the first step towards a rewarding professional journey. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES. Skills: Customer Service Graduate Phones Excel Administration Customer Service Advisor Insurance Benefits: Work From Home