Job Description
We aim to provide excellence in all that we do for Dublin Express customers and to keep everyone safe. If we can't do something safely, we don't do it. To do this we need the best people and strive to create an environment that motivates and develops our team. This onsite roll has a rolling Shift pattern, working Monday – Sunday (40 hours per week) The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin airport and city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. It's the perfect environment for someone energetic, safety-focused, and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our customers. What we're looking for... Proactive: you can proactively deliver exceptional customer service to all Dublin Express customers Comprehensive: you can quickly gain a comprehensive understanding of our services and products, so you can provide detailed travel and ticket information to customers Ambassadors: you can act as a brand ambassador for the business at all times. When you are wearing our uniform you are the face of our brand Empowered: we trust and encourage you to use your initiative to resolve customer problems, ensuring a positive outcome is achieved Collaborator: you are confident working with colleagues across the business to act as the voice of the customer, championing common issues, helping the business to improve What you'll do... Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction Sell tickets and add-on products to customers, and provide them with guidance and information as required Use a proactive approach to make travel arrangements for our customers in the event of delays or service disruption Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption Assisting drivers with boarding and helping with customer luggage Manage coach movements within the station and exceed our Health & Safety standards What we'll offer you... Base Salary: €29,027 per annum 23 days annual leave + Bank Holidays Company pension after 6 months service Life insurance Private online GP service Discretionary employee incentive bonus scheme Access to our Employee Assistance programme Employee discounts Free coach travel Private online GP service Endless opportunities for career progression within the business Things to Note... We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment