Job Description
Dublin Express have an exciting Full Time opportunity to join us as a Customer Service Advisor in Dublin Airport. This onsite roll at Dublin Airport has a rolling Shift pattern, working 40 hours across 5 days Monday – Sunday The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin airport and city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. It's the perfect environment for someone energetic, safety-focused, and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our customers. What we're looking for... Communication skills Experience of front-line customer service in a fast paced environment Positive attitude to customer service and personal development Ability to work in a team or independently on your own initiative Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time The ability to work shift patterns including weekends and bank holidays to meet business demands What you'll do... Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction Sell tickets and add-on products to customers, and provide them with guidance and information as required Use a proactive approach to make travel arrangements for our customers in the event of delays or service disruption Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption Assisting drivers with boarding and helping with customer luggage Manage coach movements within the station and exceed our Health & Safety standards What we'll offer you... Base Salary: €30,784 per annum [Pro Rota Part Time] 23 days annual leave + Bank Holidays Company pension after 6 months service Life insurance Private online GP service Discretionary employee incentive bonus scheme Access to our Employee Assistance programme Employee discounts Free coach travel Private online GP service Opportunities for career progression within the business Things to Note... We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment