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Job Description
The Customer Support Agent role involves handling customer queries via phone, email, and webchat, supporting product and service offerings. You'll deliver front-line customer service, responding to queries and driving change to enhance customer experience.
- Handle customer queries across multiple channels and product offerings.
- Understand and respond to customer needs, delivering high-quality service.
- Escalate customer concerns and issues to team leaders for further support.
- Work with other teams to meet daily standards and display personal ownership of customer queries.
You'll be highly motivated and passionate about delivering exceptional customer service, with solid experience in a contact centre environment. You'll have strong time management skills, be confident in a changing environment, and be adept at working in a team.
- Critical Skills:
- Customer & quality focused
- Building & maintaining relationships
- Good Communicator
- Attention to detail
- Critical thinking and analytical skills, data driven
- Cope with change
- Flexibility to learn new skills
- Strong team player