Customer Service And Hr Manager Onsite Job In Limerick

Customer Service and HR Manager - Onsite role at Musgrave, a leading food and brand innovation company in Ireland and Spain, requires a professional with 3-5 years of experience in a similar management role.

Musgrave is a 140-year-old family-owned business with a strong commitment to becoming the most trusted and sustainable business in Ireland, making a positive impact on the world and supporting suppliers and customers to make a difference.

Key Responsibilities:

• HR:
  • Ensure effective communication and handling of absence, timekeeping, grievance, and discipline with Central Human Resources support.
  • Adhere to Musgrave Policy and Procedures for all colleagues.
  • Conduct disciplinary procedures.
  • Ensure adherence to all relevant HR policies and working knowledge of supporting legislation.
  • Liaise closely with Central Human Resources department in HR-related areas involving legislative procedure.
  • Manage recruitment process from interview stage to onboarding and setting new starters up on the system.
  • Manage HR-related KPIs.
  • Responsible for payroll for the site, supported by the wider Payroll department.
  • Maintain a harmonious working environment to ensure colleagues are aware of their role in achieving company objectives.
  • Ensure all staff are focused on satisfying customers and given the opportunity to use their individual skills.
  • Consider the welfare and wellbeing of colleagues and manage areas such as holidays, rosters, overtime control, working standards, appearance, and general working procedures.
  • Ensure regular communication briefings with all colleagues as per Communications strategy.
  • Manage and complete the weekly payroll for the branch.
  • Ensure high levels of employee engagement in the branch.
  • Manage all employee issues in a fair and consistent manner.
  • Responsible for Engagement and Charity initiatives.
  • Undertake any other adhoc duties required by the General Manager.
• Customer Service:
  • Ensure exceptionally high standards of customer service are offered at all times.
  • Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner.
  • Ensure the correct operational procedures are maintained and reviewed on a continual basis.
  • Effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times.
  • Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner.
  • Implement an audit process to be carried out on a monthly basis to ensure all cash office systems and procedures are adhered to in the appropriate manner.

Requirements:

• 3-5 years experience in a similar management role within a Wholesale or retail environment.
• Good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum.
• Experience of implementation of HR policies and practices e.g., recruitment, absence management.
• Previous experience of reporting HR-related KPIs and payroll experience is highly advantageous.