Job Description
We have an exciting opportunity available for a Customer Service Coordinator tojoin our Dublin office. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.
It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.
As our Customer Service Coordinator, you will interact and provide assistance to the customers of CMA CGM Inland Services (Ireland) Ltd. within the parameters and scope as detailed by the company General Manager & Board of Directors which include but are not limited to :
- Customer Care duties
- Container Sales Administration
- Container Storage, Maintenance & Repair Services
Your responsibilities as our Customer Service Coordinator will include:
- To Provide exceptional customer service for all general telephone/e-mail enquiries
- Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner
- Maintain thorough knowledge of the services offered by the business
- Maintain a good knowledge of local legislation/regulations pertaining the business
- Revert to customers with information which relates to their release/delivery request and action accordingly with the required documentation
- Ensure deadlines are met
- Problem-solving when necessary
- Liaise closely with Shipping Lines, Trucking Companies and other business clients
- Implementing SOPs to meet customers' demands and reviewing processes when necessary based on clients requirements
- Produce relevant reports for Supervisor / Deputy / Management
- Review processes and procedures within the department and suggest ideas/improvements for the organisation
- To be able to deal with customer complaints professionally and ensure management are aware of the details
- To be fully trained on the company's computer systems
To become our Customer Service Coordinator, you'll need:
- Have at least 2 years of experience in Shipping, Transport, or logistics business
- Demonstrate Sales experience.
- You are autonomous and have a sense of initiative
- You are rigorous, responsive and flexible in your work
- Educated to Leaving Certificate level / Equivalent Grade C and above
- Computer Literate with a good level of skill in Word processing, Spreadsheets (Excel) & Presentation software (PowerPoint) products
In return, we will offer our Customer Service Coordinator:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Customer Service Coordinator role, please click 'apply' now! We would love to hear from you!