Job Description
We have an exciting opportunity available for a Customer Service Coordinator tojoin our Dublin office. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits. CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions. It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading. As our Customer Service Coordinator, you will interact and provide assistance to the customers of CMA CGM Inland Services (Ireland) Ltd. within the parameters and scope as detailed by the company General Manager & Board of Directors which include but are not limited to : Customer Care dutiesContainer Sales AdministrationContainer Storage, Maintenance & Repair Services Your responsibilities as our Customer Service Coordinator will include: To Provide exceptional customer service for all general telephone/e-mail enquiriesEnsure customers are notified of all respective charges and invoices are raised in an accurate and timely mannerMaintain thorough knowledge of the services offered by the businessMaintain a good knowledge of local legislation/regulations pertaining the businessRevert to customers with information which relates to their release/delivery request and action accordingly with the required documentationEnsure deadlines are metProblem-solving when necessaryLiaise closely with Shipping Lines, Trucking Companies and other business clientsImplementing SOPs to meet customers' demands and reviewing processes when necessary based on clients requirementsProduce relevant reports for Supervisor / Deputy / ManagementReview processes and procedures within the department and suggest ideas/improvements for the organisationTo be able to deal with customer complaints professionally and ensure management are aware of the detailsTo be fully trained on the company's computer systems To become our Customer Service Coordinator, you'll need: Have at least 2 years of experience in Shipping, Transport, or logistics businessDemonstrate Sales experience.You are autonomous and have a sense of initiativeYou are rigorous, responsive and flexible in your workEducated to Leaving Certificate level / Equivalent Grade C and aboveComputer Literate with a good level of skill in Word processing, Spreadsheets (Excel) & Presentation software (PowerPoint) products In return, we will offer our Customer Service Coordinator: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leaveDiscretionary annual bonusEnhanced pension schemeLife assurance x4Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing CharterPrivate healthcare + Healthcare Cash plan, including an Employee Assistance ProgrammeLocal and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in MarseilleHybrid WorkingCycle to work scheme/ Season ticket loansEnhanced policies including Maternity & PaternityEmployee recognition awardsConsiderable scope for personal and professional growth through the CMA CGM Academy Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Customer Service Coordinator role, please click 'apply' now! We would love to hear from you!