Customer Service Manager Job In Dublin

Job Description

Time left to apply: End Date: November 1, days left to apply)

Job Requisition ID: R

Company:

Finning (Ireland) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We have an exciting opportunity for a Customer Service Manager at our flagship Dublin branch to lead our depot and field-based service function. The Customer Service Manager will have responsibility for a team of circa 30, and be charged with leading the engineering and support functions within the agreed business strategy to deliver excellent quality and customer service, ensuring adherence to SHEQ in a cost-effective and safe environment. They will support the development of process improvement practices and efficient workforce utilisation to maximise throughput, whilst demonstrating leadership, drive the development of talent and a continuous improvement culture to deliver first-class performance.

Job Description:

Major Job Functions

1. Lead direct reporting teams and functions. Manage and develop individuals and teams to maximise future opportunities and address concerns.
2. Manage all functions within budget and financial targets to maximise profitable performance.
3. Lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports.
4. Lead and drive quality interaction with other business functions to maximise business targets and goals.
5. Lead and ensure the efficient scheduling of work to maximise efficiency across all teams.

Leader Competencies

• Customer Focus: Continuously pay attention to customer needs and adapt as these evolve.
• Cultivates Innovation: Focus on new and improved products, services, solutions, and experiences.
• Drives Results: Infuse the team with a sense of urgency and communicate a vision.
• Courage: Resolve conflicts constructively and effect change.
• Commercial Mindset: Understand business problems and incorporate commercial thinking.
• Decision Quality: Make quality decisions based on analysis, wisdom, experience, and judgement.
• Situational Adaptability: Adjust actions based on circumstances.
• Develops Talent: Create pools of people ready to take on new challenges.

Specific Skills

• Strong organisational and management skills.
• Well-organised and able to plan.
• Interpersonal skills (internal and external).
• Team player with a cooperative manner.
• Good levels of numeracy and literacy.

Knowledge

• Mechanical and technical understanding of new prep, customisation and engineering cost and revenue profiles.
• PC literate with understanding of budgetary control and processes.
• Knowledge of CAT Product Range desirable.

Accountability

• Accountable for delivering all team activities to quality and on-time.
• Accountable for Health & Safety performance within workshops.
• Be a key member of the Finning UK&I management team through contribution and the development and delivery of strategy.
• Zero LTIs.
• Functions operate to financial and operational budgets and targets.

Education and Experience

• Demonstrable years of experience in workshop or field service management, equipment or process engineering.
• Financial management and controls.
• Track record of delivering to deadlines.
• Demonstrate team building and management through development and mentoring (desirable).

Working Environment

Office Based

Benefits

• Competitive Salary
• Annual Bonus
• 25 days holiday (plus bank holidays)
• Health Cash Allowance (Private Medical Scheme)
• 5% Pension
• Share Purchase Plan
• Company Rewards Platform
• Company Laptop and Phone

At Finning, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

If you would like to work for a global organisation offering industry-leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people worldwide and operates in three geographies, with the head office in Vancouver, BC, Canada.