Job Description
Job Title: Customer Service Representative - Banking Location: Dublin Job Description: We are seeking a dedicated and experienced Customer Service Representative to join our clients banking team in Dublin. The ideal candidate will possess strong customer service skills and a solid understanding of banking procedures and APA (Accredited Product Adviser) qualifications. Responsibilities: - Provide exceptional customer service through various channels including phone, email, and in-person. - Assist customers with their banking needs, including account inquiries, transactions, and troubleshooting. - Maintain thorough knowledge of banking products and services. - Ensure compliance with banking regulations and company policies. - Handle customer complaints and escalate issues as necessary. - Update and maintain accurate customer records. - Promote and cross-sell banking products and services. Requirements: - Proven experience in a customer service role within the banking sector. - Accredited Product Adviser (APA) qualification. - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Ability to work effectively in a team-oriented environment. - Proficiency in banking software and customer relationship management (CRM) systems. - High attention to detail and organizational skills. This is a permanent position offering competitive salary and benefits. If you are passionate about delivering outstanding customer service and have the necessary banking expertise, we encourage you to apply. Skills: Customer Service Representative Benefits: Work From Home