Job Description
Customer Service Representative role requires excellent communication skills to deliver top-notch service to customers, with no prior experience needed.
Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment.
As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns.
Key Responsibilities:
- Answer incoming calls and direct them to the appropriate personnel.
- Engage with customers in a professional and courteous manner, ensuring their satisfaction.
- Provide accurate and comprehensive information about our organisation and services.
- Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
- Process customer-related queries and requests efficiently and consistently.
- Make outbound courtesy calls, following up on customer complaints.
Essential Skills:
- Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
- Professional and friendly telephone manner, engaging customers with empathy and courtesy.
- Strong knowledge retention ability to provide accurate and detailed information to customers.
- Attention to detail to ensure precise and thorough customer service.
- Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
- Excellent organisational skills to manage tasks and prioritise effectively.
- Proficient computer skills to navigate customer service systems efficiently.
- Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
- Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
- Flexibility to adapt to different tasks and responsibilities within the working environment.
Schedule: Monday to Friday
Beauparc is a resource recovery business with a strong focus on sustainability and customer service. We're seeking individuals with excellent communication skills and a quick learning ability to deliver top-notch customer service.
About Us:
Beauparc has grown significantly over the past 30 years, with a strong focus on sustainability and customer service. We believe that great leadership is rooted in strong values, and we're committed to delivering exceptional customer service and unwavering dedication to sustainability.