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Job Description
Seeking a high-energy team member to develop the bank's profile across multiple communities and contribute to business objectives in a controlled and compliant manner, delivering exceptional customer experiences.
Customer Centric Digital and Direct Bank Representative
PTSB is Ireland's leading retail and SME bank, delivering innovative products and services through an evolving digital landscape.
• Be an ambassador for PTSB, developing the bank's profile across multiple communities and fostering a culture that promotes ethics, employee engagement, and fun.
• Contribute to business objectives in a controlled and compliant manner, optimising customer interactions through multiple channels.
• Act as a role model, striving for a culture that promotes strong teamwork, collaboration, trust, and respect.
• Develop skills, capabilities, and competencies to deliver exceptional customer experiences.
• Collaborate with the team to achieve assigned targets and maintain agreed KPIs.
• Essential:
• Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths).
• 5+ years post Leaving Certificate experience.
• Desired Requirements:
• Enthusiasm, goal-orientated with high levels of energy and a passion for Digital and Direct.
• Excellent interpersonal and effective communication skills.
• Motivation to build a best-in-class Digital and Direct Bank.
• Eager to develop skills, capabilities, and competencies.