Job Description
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. We are building a new Customer centric Digital and Direct Bank in PTSB, which will support the bank's ambition to become Ireland's number one personal and small business bank and deliver on the bank's promise to work hard every day to build trust with our customers. We are seeking a high energy team who are passionate about providing a best in class digital and direct experience that is shaped by and responds to customers?; changing behaviour, lifelong transactional and financial needs and rising expectations. The successful candidate will be operating in a fast moving environment which requires high levels of energy and a passion for Digital and Direct. Responsibilities: Be an ambassador for PTSB and develop the Banks's profile across multiple communities (internal and external) with a particular focus on our customer segments. Contribute to business objectives in a controlled and compliant manner. Optimise our customer interactions as defined in our Blackbelt program ethos and Omni-Opti Channel Charter, i.e. sales, service, self-service through our online, video, app and voice channels ? supporting the team in the achievement of assigned targets and maintaining agreed KPI's - Maximising opportunities to achieve the bank's customer goals and commercial objectives. Commitment to complete professional qualifications within 2 years to enable you to progress your career within PTSB ? Qualified Financial Advisor ? recognised qualifications to permit the discussion of product information and provide advise to customers i.e QFA, APA in both Loans and Savings & Investments. Act as a visible role model, striving for a culture that promotes ethics, employee engagement and fun, is adaptable and can problem solve, with strong teamwork, collaboration, trust and respect ethos - ensuring the team is passionate about being part of the high energy team in Digital and Direct. Essential Requirements: Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths) and or 5+ years post Leaving Certificate experience. Desired Requirements: Enthusiasm, goal orientated with high levels of energy and a passion for Digital and Direct. A passion for delivering the highest level of customer experience with excellent interpersonal and effective communication skills. Motivation to build a best in class Digital and Direct Bank. Eager to develop skills, capabilities and competencies. This is a Permanent position based in Blackrock, Dublin. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.