Job Description
**Customer Success Manager Summary** Highly driven individual required to excel in customer success role, working closely with businesses to identify opportunities and deliver tailored solutions. Keeper is hiring a driven Customer Success Manager to join a high-producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork office, or fully remote for those living outside a commutable distance. **About Keeper** Keeper Security is transforming cybersecurity for people and organizations around the world. Our affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. **Key Responsibilities** • Work with an established client base to grow revenue through existing accounts using our industry-leading solutions • Provide strong interactions with customers at the Senior Management level, forming relationships with C-level contacts • Work with clients to negotiate contract renewals, cross-sells, and upsells • Establish business and technical goals and potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals • Advise customers on best practices for securing and protecting their business against password-related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication • Become a Keeper Security product expert for your customers • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk • Reliably renew and expand customer contracts, meet, and exceed personal and team quotas • Participate in the evolution of Keeper Security's own Customer Success programs and processes • Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products • Contribute towards the development of a strong team environment by upholding high work standards **Requirements** • 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding, and support • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise • Experience working with and selling to Enterprise organizations, C-level Executives, IT, and Cyber Security Executives • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value • Energetic and self-motivated; a team player who is also a proactive and creative problem solver • Aptitude for learning software; strong with business applications • Ability to manage multiple priorities while maintaining strict attention to details • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations • Working knowledge of Salesforce.com • Undergraduate degree preferred (BA/BS) • Experience working in IAM industry is a plus