Job Description
Customer Success Manager (CSM) Job Description A Customer Success Manager is responsible for ensuring the success of key clients, driving progressive adoption, and delivering a high-quality experience that results in increasing customer satisfaction and retention. **About Camera Matics** Camera Matics is a leading provider of digital, IoT, and AI technologies that empower mobile teams and fleet managers to digitize and automate manual processes. Our vehicle operations cloud platform is designed to deliver on the transformational promise of cutting-edge technologies. **Job Summary** We are seeking a highly motivated Customer Success Manager to work with our largest clients in Ireland, ensuring they receive value from their solution investments into Camera Matics. You will work closely with these accounts, drive progressive adoption, and deliver an overall high-quality experience that results in increasing customer satisfaction and retention. **Key Responsibilities** * Manage all strategic post-sales activity for Camera Matics customers through progressive adoption activities, relationship-building, product knowledge, planning, and execution. * Maintain a deep understanding of the Camera Matics product portfolio and communicate with customers about the most relevant features and functionality for their specific business needs. * Ensure a plan is in place with each customer to drive positive outcomes and improve the time value realized from our solutions. * Increase customer retention by conducting regular check-in calls and performing strategic business reviews. * Seek out expansion, cross-sell, and up-sell opportunities through intimate knowledge of our customers' business, roadmap, strategies, initiatives, goals, and articulate how Camera Matics solutions can help them achieve their business outcomes. * Monitor accounts to identify churn risk and work proactively with the broader account team to eliminate that risk and guide our customers to a successful renewal. * Partner with our professional services team to engage with customer executives and line-of-business stakeholders. * Analyze usage patterns, KPIs, and other methods to provide insight that shows the ROI achieved through the use of our solutions. * Develop strong relationships with Sales, Customer Care, E-Learning, Product Solutions, and Operations to ensure alignment and partnerships to support sales through services selling. **Qualifications and Skills** * Prince2 or degree preferable * Strong commercial understanding and experience in managing a PnL * 5+ years prior CSM or account management experience * Strong communication skills and technical aptitude * Familiarity with Salesforce, CSM/CRM tools, and other Software-as-a-Service is a plus