Overview
About Camera Matics:
Digital, Io T and AI technologies are fundamentally transforming how businesses across all industries operate and deliver value to their customers—and those who operate vehicle fleets and mobile workforces have in many ways been leading the way.
That's why in 2016 we founded Camera Matics.The Internet of Things, for us, is an opportunity to speed up, deepen and enrich the critical collaboration between often remote and mobile teams.
It should empower people.Our vehicle operations cloud platform is defined by the needs of the mobile workers, fleet managers and others that use it to digitize and automate manual processes and deliver on the transformational promise of these cutting-edge technologies.
Job SummaryCamera Matics is looking for a Customer Success Manager (CSM) to work with our largest customers that are based in IRE, to ensure they receive value from their solution investments into Camera Matics.
You will work with these accounts, drive progressive adoption and value realisation, and deliver an overall high-quality experience that results in increasing NPS and ultimately, strong retention.
You will learn about your customer's business goals and objectives so you can develop effective success plans that drive achievement of their goals and intended outcomes.
You will act as a trusted advisor building a consultative relationship with key stakeholders within your customer portfolio.If you love working with customers to deliver value and an outstanding experience in a fast-paced environment, then we want to talk to you.
Responsibilities And DutiesMaintain a deep understanding of the Camera Matics product portfolio and speak with customers about the most relevant features/functionality for their specific business needs.
Ensure that a plan is in place with each customer to drive positive outcomes and improve the time value is realised from our solutionsAnalyse usage patterns, KPI's and other methods to provide insight and that show the ROI achieved through the use of our solutions.
Develop strong relationships with Sales, Customer Care, E-Learning, Product Solutions and Operations to ensure alignment and partnerships to support sales thru services selling.
Be able to communicate technical concepts in business or technical terms and manage tier 1 support levels without needing to raise support tickets.
Partner with Customer Support to ensure appropriate knowledge transfer is conducted and to support the team when challenges arise.Function as the "voice of the customer" and provide internal feedback on how Camera Matics can better serve our business and the customers.
Qualifications & Skills