Job Description
Seeking a highly skilled and talented individual to advocate and support EXADS SaaS products with external clients, driving innovation and growth in the online ad-serving industry.
EXADS is a young international startup specializing in the ad tech industry, part of EXOGROUP, a set of companies with offerings across a wide range of services in the digital business. We actively develop and improve our proprietary ad-serving technology platform and custom-built infrastructure, enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry.
We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike, seeking to recruit highly skilled and talented people to join the team to design, build, and scale our platform offerings across a wide range of web and mobile projects utilizing modern technologies such as Data Streaming, Big Data, and Real-Time Statistics Computation.
Responsibilities:
- Advocate and main point of contact for EXADS SaaS products with external clients
- Have in-depth knowledge of EXADS SaaS products, their value proposition, and communicate these to clients
- Onboard and educate new EXADS clients as they get started with the platform
- Address client issues and work on possible solutions
- Guide and provide support for any technical and/or API integrations
- Act as the voice of the customer internally
- Collaborate with Product and Engineering on new feature requests, enhancements, and issues reported from clients
- Work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes
- Have in-depth knowledge of the EXADS product roadmap for the purposes of onboarding and upselling
- Identify expansion opportunities and partner with Sales to successfully close such opportunities
- Improve client documentation and overall user experience
- Attend trade shows and pitch EXADS to potential clients
Requirements:
- Educational background in Engineering or Marketing or demonstrated knowledge, skills, and abilities to perform the above-mentioned tasks
- Previous experience in digital advertising/marketing
- Previous experience in a customer-facing role/environment: technical customer support, technical account management will be highly valued
- Working knowledge of internet foundations: Network requests, HTML, Javascript
- Ability to grasp new technical concepts quickly
- Excellent level of English, both spoken and written (any additional languages are a big plus)
- Prior experience with CRM & Ticket management solutions
- Excellent time management, communication, and interpersonal skills
- BS/MS in Computer Science/related technical discipline OR equivalent experience
Desirable:
- Understanding of the world of B2B SaaS companies
- Critical thinking and problem-solving skills
- Drive to learn and grow technical and process knowledge base
- Comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand
We offer a position in a young, dynamic, and international environment with the opportunity for regular training, personal development, ambitious career growth, and a competitive salary. Our core company value is innovation: where people and creativity drive innovative technology.
Our hiring process:
- HR Pre-screening Interview
- Interview with our CTO and Product Director
- Final interview with the CEO
Benefits:
- Flexible start times
- Private health insurance
- Remote work from home
- Home office set up budget
- Birthday off as a paid holiday
- Access to quality trainings through Udemy platform
- Additional internal and external trainings through our EXOGROUP University program
- Training budget and study leave
- Language lessons
- Employee referral program
- Subsidized gym
- Team buildings
- Calm App subscription
- Office Perks
- Pension Scheme