Job Description
Customer Success Manager - EMEA Enterprise
Boost win rates, increase average deal size, and drive revenue growth with Gong's Revenue Intelligence platform.
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth.
The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform.
As an Enterprise Customer Success Manager at Gong, you will be the primary advocate for our enterprise clients, driving retention, upsell opportunities, and multi-year renewals.
You will be responsible for building and maintaining strong relationships with key stakeholders, ensuring they realize the full value of Gong's platform.
Your core focus will be to understand client needs, increase adoption, and maximize engagement through strategic multi-threading across customer organizations.
Responsibilities:
- Own overall customer relationships and increase engagement and adoption across your customer base.
- Mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy.
- Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals.
- Achieve cross-sell and upsell targets by partnering with Account Executive counterparts.
- Build raving fans by delivering exceptional customer experiences.
- Conduct regular customer reviews to align on goals and outcomes.
- Multi-thread relationships across the organization to ensure broad and deep engagement and adoption.
- Be a trusted strategic advisor to senior revenue and revenue operations leaders.
Qualifications:
- 7+ years proven experience in customer-facing customer success, account management, implementation, or similar role in a B2B SaaS company.
- Strong ability to build relationships with C-level executives and key stakeholders.
- Excellent communication, negotiation, and presentation skills.
- Data-driven mindset with a focus on delivering measurable outcomes.
- Experience of MEDDICC a plus.
Gong believes in offering competitive compensation and benefits tailored to the local region.
Gong is an equal-opportunity employer.
We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.