Job Description
As a Customer Success Manager, you will drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
**Key Responsibilities:**
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they're leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
**Requirements:**
- Strong communicator with excellent attention to detail
- Motivated by building long-term and long-lasting relationships
- Driven by the opportunity to make a visible impact with your work
- Customer-minded, always aiming to provide the most value possible
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities
- Fluent in German
**About Datadog:**
- We place value in our office culture and the relationships it builds
- We operate as a hybrid workplace to ensure a work-life harmony that best fits our employees
- We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth
**Benefits and Growth:**
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture and opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more