Job Description
Customer Success Manager
A key role in guiding diverse customers through their security and compliance journeys, ensuring retention and satisfaction, and driving customer health.As a Customer Success Manager at Vanta, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with our specialized solutions. You will work closely with your Customer Success team to engage with customers through proactive email outreach, calls, and collaborative use of a shared inbox.
Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. You will utilize our CS platform, Catalyst, to track and prioritize customer health indicators and make data-driven decisions to enhance customer outcomes.
- Develop a deep understanding of Vanta's platform and its applications
- Advise customers on how to optimize their use of our compliance offerings
- Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention
- Proactively identify at-risk accounts and collaborate with Account Managers to uncover expansion opportunities
- Act as a customer advocate, channeling feedback and insights to the Product team and broader organization
Your success in this role will require 2+ years of experience in Customer Success at a SaaS company, a background in running a large book of business at scale, and a willingness to collaborate with others and drive mutually beneficial outcomes.
Vanta offers industry-competitive compensation, 100% covered medical, dental, and vision benefits, 16 weeks fully-paid parental leave, and a range of other benefits and perks.
Our company was founded in 2018, inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. Today, we empower thousands of companies to build, maintain, and demonstrate their trust, all in a way that's real-time and transparent.