Customer Support Coordinator Job In Shannon

Job Description

At Universal Display Corporation (Nasdaq: OLED) (UDC), we're changing the way people see the world.

If you're reading this on a smartphone, there's a good chance UDC's materials are producing the light and color shining from your screen right now. UDC's OLED ingredients are key parts of stunning, energy-efficient displays used in everything from smartwatches to phones, tablets, laptops, monitors, TVs and automobiles. Virtually every OLED consumer electronics product around the world uses UDC's phosphorescent OLED materials and technologies.

UDC is a publicly traded company and pioneer in the OLED industry. When you join our global team, you are embarking on a journey at the forefront of display technology and organic electronics that impacts the daily lives of people around the world. From engineers to chemists, Ph.D. scientists, technicians, lawyers and more, our UDC team is continuously advancing our field. With a focus on energy efficiency, UDC's team is contributing to making a better, more sustainable planet. Please visit us at

OM2 (OLED Material Manufacturing Limited) is located in Shannon, Ireland, and is a wholly owned subsidiary of its Irish parent company, UDC Ireland Limited (UDI), and, ultimately, Universal Display Corporation (UDC), a publicly- traded company headquartered in the United States (U.S.). UDC and UDI are world leaders in the development of state-of-the-art materials and technologies for use in organic light emitting diode (OLED) displays and lighting.

Job Summary:
The Customer Order/Support Coordinator, based in the Company's Shannon, Ireland office, will serve as a support to the Customer Support Manager for order fulfillment and customer support activities. This position will be a liaison between Universal Display's customers and regional support teams, and UDC's global fulfillment team to ensure that the entire order process is completed accurately, on time and to our customers' complete satisfaction.

Responsibilities:

1. Coordinate with customers, regional support teams, and the global UDC fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements.
2. Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports.
3. Communicate, interact and collaborate with other UDC departments and regional support teams to document and manage customer requests to ensure timely completion.
4. Support the customer satisfaction program to obtain relevant feedback from UDC's customers that can translate into meaningful improvements.
5. Liaise with customers and regional support teams on delivery-related nonconformance issues, raising appropriate corrective actions as needed.
6. Update and create SOPs to reflect current procedures, seek to continuously improve processes and efficiency.
7. Maintain and develop ERP system (functionality, operation, pricing and data quality) to meet the company's growing needs.
8. Perform any other reasonable job-related duties that may be required from time to time, including providing holiday cover for other customer support functions as required.

1. 5+ years of relevant work experience, with some knowledge of order processing and commercial trade practices.
2. Excellent written and verbal English communication skills.
3. Expertise with MS Office Suite tools, including Word, Excel, and Powerpoint, as well as ability to become facile with customer e-procurement systems.
4. Experience in SAP or similar ERP systems desirable but not essential.
5. Strong organizational and troubleshooting skills, and attention to detail is essential.