Job Description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of Customer Support Lead and you will work as the on-site Siemens team at St Vincent's Hospital delivering a range of medical equipment engineering services in line with the Managed Equipment Service (MES) contract. Your role: • Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues. • Receive customer information, determine priority, and evaluate system condition. • Liaise with external suppliers to arrange repairs/service of medical equipment. • Oversee preventative, corrective maintenance and proactive onsite visits. • Provide project support, assisting the project team during system installations. • Maintain accurate records of all service visits in line with the company's reporting requirements using current business tools and procedures. • Monitor and report on system performance against Key Performance Indicators. • Provision of ad-hoc system performance reports supporting clinical planning and investment decisions. • Assistance with full annual equipment inventory and audits and also with all associated internal/external audits. Your expertise: • An appropriate engineering or clinical background required, within a medical imaging/radiology context. • Experience working at a hospital • Good communication skills both verbal and written, with the ability to deal with customers and staff at varying levels. • A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages. To find out more about the specific business, have a look at (url removed) Who we are: We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated