Job Description
Customer Service Manager (Part Time) role available in a fast-paced retail environment, requiring strong leadership and customer service skills.
We are Ireland's largest retailer, operating 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices, and we are constantly developing our product ranges.
This part-time position involves leading a team to deliver excellent customer service, maximizing sales, and ensuring all relevant trading and legal policies are in place. The role requires strong communication, coaching, and leadership skills, as well as a customer-focused approach.
Key Responsibilities:
- Deliver the Dunnes Stores principles of operations and customer service.
- Lead the team to deliver the agreed business strategy.
- Ensure all relevant trading and legal policies are in place and adhered to.
- Maximize sales through analyzing sales data and pre-empting customer needs and demands.
- Demonstrate excellent customer service and ensure the "Dunnes Stores Experience" customer service programme is delivered.
- Coach the team to be passionate and knowledgeable about sales, product availability, and customer service.
- Provide feedback to senior managers on performance and operational issues.
Requirements:
- Good communication, coaching, and leadership skills.
- Customer-focused approach.
- Organizational and time management skills.
- Commercial mind-set and product knowledge.
- Problem-solving and decision-making skills.
- Merchandising skills.
- People management skills.
- IT skills.
Dunnes Stores is an Equal Opportunities Employer.