-
Job Description
Customer Service Manager (Part Time) role available in a fast-paced retail environment, requiring strong leadership and customer service skills.
We are Ireland's largest retailer, operating 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices, and we are constantly developing our product ranges.
This is a part-time position, requiring 100 hours per month, circa 25 hours per week, scheduled between 3 to 4 days per week, including late nights and weekends.
Key Responsibilities:
- Deliver the Dunnes Stores principles of operations and customer service.
- Lead the team to deliver the agreed business strategy.
- Ensure all relevant trading and legal policies are in place and adhered to.
- Maximize sales through analyzing sales data and pre-empting customer needs and demands.
- Demonstrate excellent customer service and deliver the "Dunnes Stores Experience" customer service programme.
- Coach the team to be passionate and knowledgeable about sales, product availability, and customer service.
- Provide feedback to senior managers on performance and operational issues.
Requirements:
- Good communication, coaching, and leadership skills.
- Customer-focused.
- Organizational and time management skills.
- Commercial mind-set and product knowledge.
- Problem-solving and decision-making skills.
- Merchandising skills.
- People management skills.
- IT skills.
Dunnes Stores is an Equal Opportunities Employer.