Job Description
We are Ireland's largest retailer providing fashion, homewares, and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices, and we are constantly developing our product ranges.
We currently have a vacancy for a Customer Service Manager (Part Time). As a Support Manager, you will learn about the business while developing your product knowledge and people management skills. You will be part of the management team within your store, ensuring our standards of customer care are maintained and improved.
This position is for 100 hours per month, circa 25 hours per week, scheduled between 3 to 4 days per week. Key Responsibilities:
* Deliver the Dunnes Stores principles of operations and customer service.
* Lead the team to deliver the agreed business strategy.
* Ensure all relevant trading safely and legal policies are in place and adhered to.
* Maximize sales through analyzing sales data and department trading patterns.
* Deliver excellent customer service and the "Dunnes Stores Experience" customer service programme.
* Coach the team to be knowledgeable about sales, product availability, merchandising & display standards, and customer service.
Requirements:
* Good communication, coaching, and leadership skills.
* Customer focused.
* Organizational and time management skills.
* Commercial mind-set and appropriate product knowledge.
* Problem solving & decision making.