Job Description
Manage technical support issues, handle escalations, and partner with product specialists to represent the voice of businesses for EMEA customers.
About Pinterest: Millions of people come to Pinterest to find new ideas every day. Our mission is to help them find inspiration and create a life they love. In this role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward.
Creating a life you love means finding a career that celebrates your unique perspectives and experiences. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role.
We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. You'll work directly with our customers to answer questions, solve problems, and take the insights you gain to our product and engineering teams to help make Pinterest even better.
Key Responsibilities:
- Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across Pinterest's business products suite.
- Handle escalations from outsourced vendors, and contribute to improving their performance.
- Partner with Product Specialists to represent the voice of businesses for EMEA customers.
- Perform bug triaging and partner with engineering to resolve customer issues.
- On-call weekends and evenings may be required.
Requirements:
- Minimum of 5 years experience working in a support role.
- 3 years of online advertising experience preferably in the measurement/delivery space.
- 3 years experience working with SQL, HTML, CSS, and JavaScript is preferred.
- Working knowledge with Google Analytics, MMP's, Tableau, and Salesforce is preferred.
- Knowledge of measurement solutions, web analytics, eCommerce data feeds and retail industry.
- Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking) for business customers with a client service mindset.
- Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions.
- Strong communication skills with the ability to comfortably interact with cross-functional partners.
- Ability to thrive in a fast paced, dynamic environment.
Relocation and In-Office Requirements:
- This position is not eligible for relocation assistance.
- We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration 1-2 times/quarter, and therefore can be situated anywhere in the country.
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.