Customer Support Specialist Job In Cork

Job Description

December Start Date

Morgan Mckinley are teaming up with one of their long time clients again in the search for Customer Support Advisors.

These role's are Insurance based within an ever growing national company.


Job Title:
Customer Support Adviser


Employment Type:
Full Time / Permanent

Location:
Little Island (On-site and Hybrid Working)


Salary:
€ 28,000


Work Schedule:
Monday to Friday

The Customer Support Adviser team are a crucial part of a company that values treating customers as individuals, not just numbers.

The company we are working with offers a unique opportunity for a Full Time / Permanent position with a base salary of €26,000 - €27,000, depending on your experience.

With a focus on a hybrid working environment, you can choose to work on-site in our picturesque offices in Little Island or enjoy the flexibility of a hybrid arrangement.

The Opportunity:
As a Customer Support Adviser, you will play a key role in delivering exceptional customer service. The role involves initial on-site training to ensure your confidence and proficiency in the position.

Following training, you can choose to work entirely on-site or opt for a hybrid working arrangement between our Little Island offices and your home.

Responsibilities:

• Provide outstanding customer support by listening to and understanding customer needs.
• Take customers through an onboarding process seamlessly
• Lend advice to existing customers on their current package and any upgrades that they are eligible for
• Offer help, guidance, and solutions to customers in a professional and empathetic manner.
• Work collaboratively with the Customer Support Adviser team to ensure customer satisfaction.
• Utilize the tools and training provided to perform effectively in the role.

Qualifications and Skills:

• Strong communication skills are essential.
• Genuine desire to assist and support customers.
• Ability to listen, identify customer needs, and provide appropriate solutions.
• Positive attitude and customerfocused approach.
• While experience is valued, a background in providing excellent customer service is more crucial.
• Ability to think on your feet and prioritize customer satisfaction.

How to Apply:

If you are intrigued by the opportunity to be part of a team that values individuals and prioritizes customer satisfaction, apply now.

Your attitude and approach to customer service are key. Experience is a plus, but your commitment to delivering exceptional service is paramount

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.