Job Description
Location/Office Policy: Central Park, Leopardstown, Dublin 18 / Hybrid Are you passionate about enhancing customer security through effective awareness programs? Do you have experience in developing and delivering cybersecurity training to external clients? Do you thrive in environments where you collaborate with customers to promote personal cybersecurity best practices? What is the Role: Reporting to the Head of Enterprise Information Security Governance, the Cyber Awareness Lead will focus on enhancing the Bank's cybersecurity culture by developing and delivering cybersecurity awareness programs for the Bank and its customers. This role will include designing targeted campaigns, including phishing simulations, and raising cybersecurity awareness to help customers protect themselves from threats. The Cyber Awareness Lead will collaborate with clients and external stakeholders to ensure that training materials align with the Bank's policies, industry regulations, and customer security needs. Additionally, this role will involve measuring the effectiveness of external awareness activities and identifying areas for improvement, helping customers understand both how the Bank is protecting them and how they can safeguard their own digital interactions. Key accountabilities; Develop, implement, and maintain engaging cybersecurity awareness campaigns, including customer-facing programs that educate on security policies, best practices, and emerging cyber threats relevant to their personal data. Lead and execute phishing simulation exercises targeting the customer base, providing feedback and guidance to help clients identify and handle suspicious communications. Co-ordinate with teams across the Bank, such as legal, audit, and IT, to ensure cybersecurity training aligns with external compliance requirements and industry standards. Oversee regular reports on the outcomes of customer training campaigns, including phishing simulations, providing insights into customer behaviour and areas requiring further training or attention. Ensure compliance with cybersecurity mandates applicable to customer-facing services, making certain that clients are adequately informed about their role in security. Monitor and measure the effectiveness of external-facing training and awareness programs, gathering feedback from customers to refine and improve these initiatives continually. Oversee Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) that monitor the effectiveness of customer security awareness programs. Minimum Criteria; Holds a Bachelor's Degree. Has 8 years' experience in Security Awareness / Training and Development or other relevant industry experience. Experience in Technology and ideally Cyber Security. Demonstrates excellent leadership, organizational, and interpersonal skills. Has a passion for education and awareness. Proven capability in the generation of Management Information and ability to report information up to Executive Level. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Leads Others Instils Trust Customer Focus Information System Security Technical Leadership If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at internal.sele or Closing Date: Tuesday, 12th November 2024 Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.