Job Description
Data Center Engineering Operations Engineer, Data center engineering operation
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. You will provide a central point of ownership and accountability for the overall 'hands-on' management of the Mechanical, Electrical (M&E) across ADSIPL's portfolio of Data Centers in India. Responsibilities include the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space, including event management, incident management, problem management, change management, and cost/contract management. The position requires 24x7 on-call, scheduled weekend work support, and rotational shifts. The location for this job will be discussed, as there may be opportunities in several India locations.
Key Job Responsibilities:
1. Ownership of all Data Center changes/events/incidents/problems from beginning to end, overseeing the completion of post-mortems, root cause analysis, and follow-up resolution actions.
2. Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.
3. Responsible for Asset and Inventory management.
4. Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
5. Ensure standardization and consistency with best-in-class operating practices.
6. Develop a complete knowledge of the design intent, operational alternatives, and contingency plans related to all Data Center systems.
7. Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training, and development.
8. Health & Safety, local statutory requirements, environmental and energy management.
9. Develop and deliver regular engineering reports and ensure adherence to contracted deliverables including SLA's and KPI's.
10. Communicate operating philosophies, technical information, objectives, and expectations to Amazon personnel and vendor critical facilities management teams.
11. Providing hands-on facility support where required (e.g., installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits).
12. Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with Amazon standards and all applicable regulatory requirements.
13. Manage the development and delivery of the portfolio of Energy/Environmental Management Programs.
Incident and Emergency Response:
1. Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
2. Managing information flow during incidents while providing regular updates to management.
3. Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require physically being dispatched on-site to investigate and resolve the issue.
4. Ensure 24x7 shift operations in a safe, secure manner without availability impact.
Minimum Requirements:
1. 1+ years of data center or mission-critical facilities experience.
2. Bachelor's degree or High school diploma or equivalent.
3. At least one year of experience in a technical field.
4. An excellent understanding of mission-critical systems.
5. 1+ years of electrical or mechanical experience.
6. At least one year of experience in Data Center operations and on-call support.
7. Excellent understanding of Electrical and Mechanical systems in critical Data Center operations.
Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent.
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