Job Description
At eir evo, we offer a unique and unrivalled communications and ICT services portfolio for the Irish marketplace.By tracking leading-edge developments in technology, we make them accessible for our customers, delivered via our best-in-class consultative and managed services. Through our guidance and expertise, we bring businesses to life and empower them with a clear route to success. To support our industry leading 24x7 services, eir evo is seeking an ambitious, Data Centre Engineer to join this team in our Irish offices to assist in managing both our private & multi-tenant VMWare data centres. Responsibilities Your purpose as a Data Centre Engineer will be to install, manage and troubleshoot our information systems that our data centres run on. You will act as a customer facing information technology expert, representing eir evos presence in our various data centres. You will be part of an existing cross-functional team that will help deliver services like infrastructure hosting, backup & DR, VDI and networking services in our data centres. The responsibility of this team will be to ensure that eir evo is able to meet our availability & performance SLAs for all our Cloud customers. Tasks will involve: Manage vendor replacement of faulty equipment, maintain inventory, activity and procedure documentation Supervise contractors/customers performing tasks on their hosts systems Install fiber and copper cross connects for routers, switches, network and SAN connections to servers and storage. Troubleshoot facility and rack level events within internal SLA Work on-call and a rotating schedule as needed Ensure all personnel on-site follow safety protocols Take daily operational readings and provide metrics reporting to senior engineers Work within a managed cloud support team with varied skill sets and experience The Candidate A technical person that will take ownership of projects, tasks and systems Someone that enjoys sharing knowledge and training other team members A keen willingness to work as part of a cross functional team to achieve objectives A willingness to learn new skills outside of their own experiences Experience working with a ticketing system, ISO/ITIL experience a plus Excellent written and verbal communication skills Good analytical/troubleshooting skills and willing to learn new technologies Experience of cloud or infrastructure services, particularly VMware Self-starter that is able to perform tasks with minimal supervision Skills and experience At least 7 Years experience in a customer-facing technical support role At least 4 Years working in a cloud or datacentre environment Excellent communications skills, written and verbal Experience working with any of the following technologies (VMware, Azure, Windows Server, HP or Dell Storage Arrays, Kaseya, Autotask, Veeam, Citrix, Azure, Cisco, Palo Alto) Preferred: Experience regularly working with VMware vSphere & ESXi VMware, Microsoft, HPE, Citrix, certification preferable Level 6 or equivalent IT qualification Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply. eir evo / eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / eir evo talent apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo / eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / eir evo talent. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall EVO6200 '' Skills: Data Centre VMware Microsoft 365