Job Description
Cloud Support Engineer
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Key Responsibilities:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
- Work with Amazon's database technologies like Amazon Aurora, Document DB, Timestream, Database Migration Services.
A Day in the Life:
As a Cloud Support Engineer, you will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Career Development:
- We promote advancement opportunities across the organization to help you meet your career goals.
- We have training programs to help you develop the skills required to be successful in your role.
Requirements:
- Ability to communicate effectively in English and Portuguese (written and spoken).
- Good Knowledge/experience in administration and troubleshooting and basic OS and Networking database related issues.
- Knowledge in Database engines: My SQL/Oracle/Postgre SQL/Maria DB/SQL Server/Amazon Aurora, database installation process, database clients, Database engine agnostic fundamentals, HA & DR topologies for databases, database migrations.
- Experience performing basic optimization of database.
Preferred Qualifications:
- 2 to 4 years of relevant experience.
- Knowledge/experience in Database troubleshooting and performance tuning, setting up monitoring/alarming for production DB environments, Database migration and ETL knowledge/experience.
- Experience with No SQL technologies like Dynamo DB, Redis, Mongo DB, Cassandra or Riak and Database migration and ETL.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.