Job Description
Join the AWS Support team as a Cloud Support Engineer and be at the forefront of cloud transformation. Assist global companies and developers, leveraging cloud technologies and best practices. Use your technical expertise to provide tailored solutions and drive customer success.
Key responsibilities include:
- Advanced troubleshooting and problem-solving
- Partnering with AWS teams to resolve customer issues
- Providing feedback to internal teams on service improvements
- Driving customer communication during critical events
- Developing and presenting training
As a customer-facing technology team, we ensure the success of Amazon Web Services as a leading technology organization. We promote advancement opportunities, offer training programs, and prioritize diversity and inclusion.
Requirements:
- Effective communication in English and Portuguese
- Knowledge of administration, troubleshooting, and OS/Networking/database issues
- Experience with database engines (MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora)
Preferred qualifications include 2-4 years of relevant experience and knowledge of NoSQL technologies, database migration, and ETL. Amazon is an equal opportunities employer, and we value diversity and inclusion.