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Job Description
We are looking for a Deli Supervisor to join our exciting new store located in Togher, Cork.
SUPERVISORY
- Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
- Ensure high quality and consistent customer service is provided at all times
- To delegate and communicate effectively with the retail sales team
- To supervise the effective induction and training of employees
- Assist the store manager in the effective management of retail sales team performance
CUSTOMER CARE
- To ensure customers receive high quality and consistent service at all times
- To deal with and rectify customer complaints in an effective and pleasant manner
- To pro-actively take necessary action in store improvements following customer complaints
OPERATIONS
- Ensure deli/store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
- Ensure housekeeping in the deli/store is maintained at an optimum level
- Co-ordinate in-store sales and promotions
- To communicate with retail sales team regarding in store sales and promotions
- To ensure the appropriate cash register and cash handling policy is adhered to
- To ensure shelf edged labels are updated on a weekly basis
- To react to local market trends and competition in an appropriate manner
STOCK MANAGEMENT
- Ordering of stock
- To assist the manager in preparations for stock take and supervise where appropriate
- To assist the manager in minimising stock loss through wastage, damages and pilferage
- Ensure food management and waste systems are adhered to by retail sales team
- Check stock to ensure adequate stock is available for customer's needs
- Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock
LEGISLATION & SECURITY
- To ensure secure opening and closing procedures with the store manager
- To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
- To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
- Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
GENERAL
- To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
- To achieve targets as agreed with store manager
- Escalate issues to store manager as appropriate
- To communicate with the store manager on an on-going basis
- To undertake other additional duties as may be assigned by the store manager
Job Types: Full-time, Permanent
Pay: €15.00-€16.00 per hour
Expected hours: 35 – 40 per week
Work Location: In person
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