Department Manager Job In Kildare

Job Description

As a Department Manager at Tory Burch, you will lead the sales team and drive business results through exceptional customer service, sales leadership, and operational excellence.

Responsibilities:

• Lead by example and model behavior that reflects the company's core values.
• Manage conflict and take ownership for your part in the team dynamic.
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals.
• Ensure high level of customer service through extensive product knowledge and product ownership.
• Partner with the GM and AGM to ensure effective store communications.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Customer Experience:

• Lead by example to create an environment that consistently delivers transformational customer experiences.
• Model a highly productive selling environment by providing consistent training & coaching to sales associates.
• Take ownership for the customer journey in your boutique.
• Demonstrate a strong use of selling skills.
• Lead the team by example through demonstration of repeat business and maximization of sales.
• Maintain a "One Company" perspective on charge sends, returns, and other such transactions.

Brand Representation:

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer.
• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer's experience is transformational.

Operational Excellence:

• Perform store opening and closing procedures.
• Accurately process all POS transactions and inventory functions.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

Business Results:

• Achieve personal sales and metric goals.
• Build and maintain new and existing client relationships.
• Maintain a solid, organized client book.
• Manage people resources to maximize sales and customer engagement.
• Manage the sales floor with agility and continuously improve based on key indicators.

Prior Experience:

• 2-4 yrs. experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience.
• Previous sales leadership and motivation experience.
• Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
• Availability and flexibility to work days, nights, weekends, holidays, store openings and closings.

Core Skills:

• Adaptable – Change before you have to.
• Entrepreneurial Spirit – Own it.
• Collaborative – No "I" in Tory.
• Client & Brand Focus – Put yourself in Tory's shoes.
• Live the Values – Being "Buddy."
• Functional Expertise – Know Your Stuff.
• FOR PEOPLE MANAGERS: Team Builder – It's all about "We."
• FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life.

Equal Employment Opportunity Statement: Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.