Job Description
**Job Summary:** Cloud Support Engineer sought to provide top-notch support to customers using Amazon Web Services, with expertise in cloud computing, troubleshooting, and customer communication. Job ID: 2778183 | Amazon Web Services EMEA SARL (Irish Branch) As a Cloud Support Engineer, you will be the cloud ambassador, arming customers with the tools and tactics to get the most out of their Amazon Web Services investment. You will assist a global list of companies and developers in their mission-critical applications. **Key Responsibilities:** • Learn and use groundbreaking technologies • Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs • Interact with leading engineers around the world • Partner with Amazon Web Services teams to help reproduce and resolve customer issues • Drive customer communication during critical events • Drive projects that improve support-related processes and customers' technical support experience • Write tutorials, how-to videos, and other technical articles for the developer community • Work on critical, highly complex customer problems that may span multiple AWS services **Requirements:** • Ability to communicate effectively in English and Spanish (written and spoken) • Knowledge/experience in administration and troubleshooting for two (2) or more of the following: + Dev Ops/Deployment Orchestration Management + Configuration Management • Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools) • Understanding of the complete deployment lifecycle from design, build, test, deploy • Experience with Kubernetes or containerization technologies • Understanding of hypervisor/virtualization and containerization • Experience with programming/scripting (Batch, VB, Power Shell, Java, C#, Chef, Perl, Ruby, and/or PHP) • Exposure to Virtualization (Hyper-V, VMware, Xen) **Preferred Qualifications:** • 2 to 4 years of relevant experience • One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS) • Scripting or development experience using Python, Node.js/Java Script, Power Shell or C# (.NET), Ruby, Golang • Experience with System Administration with Linux (Ubuntu, Cent OS, Red Hat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange) • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.